Issues & Risks

Open customer concerns and relationship risks across the portfolio.

WIOA enrollment shortfall

Lower Rio · Identified Nov 27, 1969

Critical

Adult and dislocated worker enrollments are 28% below target for the program year.

Action plan: Fill navigator vacancies, launch outreach blitz, weekly enrollment tracking.
Owner: James WhitfieldSource: Performance data + board feedbackDue: Jan 4, 1970In Progress

Career navigator staffing vacancies

Lower Rio · Identified Dec 2, 1969

High

6 vacant navigator positions constraining service capacity.

Action plan: Accelerated hiring; 3 filled, 3 offers pending.
Owner: James WhitfieldSource: Maria DelgadoDue: Jan 11, 1970In Progress

Staff turnover perception risk

Southern Nevada · Identified Dec 9, 1969

High

Recent turnover has created doubt about service continuity with the ED.

Action plan: Deliver retention plan and increase executive touchpoints.
Owner: Elena VasquezSource: Frank MercerDue: Jan 15, 1970Monitoring

Rural coverage gap

Permian Basin · Identified Nov 21, 1969

Moderate

Employers west of Odessa report limited engagement from career centers.

Action plan: Develop and execute rural outreach plan.
Owner: Priya NairSource: Robert KestlerDue: Jan 20, 1970Open

Communication cadence gap

Golden Crescent · Identified Dec 17, 1969

Moderate

No meaningful contact in over 70 days; relationship cooling.

Action plan: Establish recurring check-ins and executive visit.
Owner: Priya NairSource: Internal reviewDue: Jan 21, 1970Open

Pipeline reporting lag

Coastal Bend · Identified Dec 13, 1969

Moderate

Port-industry pipeline reporting takes too long for board updates.

Action plan: Build automated dashboard and data feed.
Owner: James WhitfieldSource: Tomás HerreraDue: Jan 15, 1970Open

Employer engagement plateau

Brevard FV · Identified Dec 21, 1969

Low

Employer engagement metrics flat year-over-year.

Action plan: Analysis of employer pipeline and outreach refresh.
Owner: James WhitfieldSource: Alan PrescottDue: Jan 26, 1970Open

Board update format inconsistency

West Central · Identified Nov 29, 1969

Low

Board reports vary in format month to month; new chair wants standard one-pager.

Action plan: Automate monthly one-page board report.
Owner: Dana BrooksSource: Nina PatelDue: Jan 31, 1970Open