Interactions
Every logged meeting, call, and touchpoint with our board customers.
Heard: Very pleased with the record employer event turnout; wants to expand the model.
Committed: Scale employer event model to healthcare sector.
Heard: Enrollment numbers unacceptable; board discussing re-procurement.
Concerns: Re-procurement risk; enrollment shortfall.
Committed: Submit enrollment recovery plan to board.
Heard: Excited about AI job matching pilot; wants to co-present.
Committed: Prepare co-presentation for state conference.
Heard: Employer engagement must grow before annual report.
Concerns: Flat engagement; competitor interest.
Committed: Deliver employer engagement growth analysis.
Heard: Wants to expand child care navigation to two centers.
Concerns: None significant.
Committed: Expand child care navigation to 2 additional centers.
Heard: Port-industry pipeline reporting is too slow for board updates.
Concerns: Reporting lag.
Committed: Deliver port-industry pipeline dashboard.
Heard: Concerned staff turnover will hurt service quality.
Concerns: Turnover, continuity.
Committed: Provide staffing stability and retention plan.
Heard: Austin metro expansion needs dedicated employer account executive.
Concerns: None significant.
Committed: Assign dedicated Austin metro employer account executive.
Heard: Veteran and healthcare partnerships need refreshed outreach plan.
Concerns: None significant.
Committed: Refresh veteran and healthcare outreach plan.
Heard: Wants board-ready one-page performance updates each month.
Concerns: Format inconsistency.
Committed: Automate monthly one-page board report.
Heard: Rural employers west of Odessa feel underserved.
Concerns: Rural coverage gap.
Committed: Deliver rural employer outreach plan.
Heard: Content but wants more proactive communication.
Concerns: Feeling low-touch.
Committed: Set up recurring monthly check-in call.