Administration

Configure scoring, manage overrides, and review roles.

Health Score Weighting

Adjust how the 0–100 customer health score is calculated.

Relationship Strength30%

Performance Health25%

Responsiveness & Follow-Through20%

Open Issues15%

Contact Frequency10%

Total: 100%

Override the calculated score with executive judgment — a written explanation is required.

Board

Override score (0–100)

Explanation (required)

Lower Rio

Override 52 · calc 51

Needs Attention

Board Chair privately reassured continued partnership; executive judgment tempers automated score during recovery.

Name	Title	Email	Role	Access
Sarah Ramsey	Chief Executive Officer	sramsey@c2gps.com	Administrator	Full system access and configuration.
Marcus Cole	Chief Operating Officer	mcole@c2gps.com	Executive	View all boards, log interactions, create commitments, view briefs, update relationships.
Elena Vasquez	VP, Operations	evasquez@c2gps.com	Executive	View all boards, log interactions, create commitments, view briefs, update relationships.
David Chen	VP, Business Development	dchen@c2gps.com	Executive	View all boards, log interactions, create commitments, view briefs, update relationships.
Priya Nair	Regional Director, West TX	pnair@c2gps.com	Contract Leader	View and update assigned boards; enter operational intelligence.
James Whitfield	Regional Director, Gulf	jwhitfield@c2gps.com	Contract Leader	View and update assigned boards; enter operational intelligence.
Dana Brooks	Board Liaison	dbrooks@c2gps.com	Read Only	View dashboards and executive briefs.

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